LANCASTER, PA, August 29, 2003 ‑ James W. Saxton, Chairman of Stevens & Lee’s Health Law Litigation Group and Co-Chairman of the Health Law Group, authored The Satisfied Patient: A Guide to Preventing Malpractice Claims by Providing Excellent Customer Service, published by HcPro Inc., (Marblehead, MA).

The Satisfied Patient details how applying “five star” customer service fundamentals to care giving, encouraging patients to be accountable for their care, and taking the time to generate readable, concise documentation can decrease malpractice claims and increase patient satisfaction. By breaking down the elements of a lawsuit, Mr. Saxton explains how applying daily risk management strategies strengthen the defense should a lawsuit arise. Using more than 20 years of experience in working with physicians, nurses and other health care providers, Mr. Saxton creates a straightforward, practical guide for anyone concerned with liability risk in the medical field.

Mr. Saxton, a Shareholder, is resident in the Firm’s Lancaster office and represents providers including hospitals, physicians and retirement communities. He is a frequent presenter on risk management issues and has published numerous articles, handbooks and textbooks. He serves as Chairman of the American Health Lawyers Association’s Healthcare Liability and Litigation Practice Group. Mr. Saxton also sits on several editorial boards for publications for physicians and hospitals and belongs to numerous local, state and national organizations. He serves as Chairman of the Lancaster Family YMCA Foundation Board, is a member of the Executive Committee of the Board of the Lancaster County Health Plan and is a member of the Board of Directors for the Lancaster County Medical Society Scholarship Committee.

About Stevens & Lee
Stevens & Lee is a professional services provider with over 200 lawyers and non-lawyer professionals providing legal and business consulting services to regional, national and international clients. Stevens & Lee’s practices include: health care law; environmental law; labor and employment law; litigation; bankruptcy and workout; tax-exempt finance; corporate finance; securities, mergers and acquisitions; antitrust; intellectual property and e-commerce law; estates and trusts; financial services law; higher education and college finance; tax law; and real estate, housing and construction law. The firm maintains offices in Lancaster, Valley Forge, Philadelphia, Reading, Harrisburg, the Lehigh Valley, Scranton and Wilkes-Barre, PA, Cherry Hill, NJ and Wilmington, DE.