Stevens & Lee : Areas of Practice : Health Care Litigation and Risk Management

Education is important to ensure that critical risk management and loss control information is presented to, understood and utilized by healthcare professionals and staff. These educational and training programs provide the tools required to move toward service excellence.

Stevens & Lee offers a full complement of loss control, risk engineering, risk management and patient satisfaction education and training programs to a broad audience:

Energized, committed and educated employees make a positive difference in a patient’s healthcare experience; untrained and undereducated employees lead to potentially unsatisfactory service situations. This is critically important since most malpractice claims and lawsuits are pursued based on patients’ feelings about those potential communication and service lapses.

True service excellence, or providing services at the highest level, needs to be embraced by everyone in your organization. This can be accomplished through targeted training and educational programs focusing on improving patient, or “customer” service.

Programs Available

The following reflects the variety of education and training programs that will enable you to create service excellence. Other programs can be developed or customized by request.

Enhance Service Excellence

Education plays an important role in moving an organization toward a culture of service excellence. True service excellence needs to be embraced at all levels of the organization and can only be accomplished through targeted training and educational programs that focus on improving performance. Stevens & Lee offers a full complement of risk management educational programs to help your organization move toward becoming a provider of service excellence.

For more information, please contact James W. Saxton, Esq. at
(717) 399-6639 or jws@stevenslee.com.