Five-Star Service Programs

In efforts to help physicians and other healthcare professionals reduce their liability exposure, we have been asked to make various resources available.  We can put you in touch with the appropriate publisher upon your request.

• Physician’s Customized Five-Star Service Excellence Program

Five-Star Service Guidebooks

• Moving to a Five-Star Practice: A Practical Guide for Physicians

Videos

• The Anatomy of a Malpractice Lawsuit and How to Increase Your Odds
• Preparing for Your Deposition: How to to Make a Difference

Books

• Sorry Works! Disclosure, Apology and Relationships Prevent Medical
  Malpractice
   Claims, written by James W. Saxton, Esquire, Maggie M.
  Finkelstein, Esquire and Doug Wojcieszak, Sorry Works! founder and spokesperson
  
  To order, contact Doug at (618) 559-8168 or doug@sorryworks.net.
  Or place your order online by clicking here.
  
   
• The Satisfied Patient, Second Edition: A Guide to Preventing
  Malpractice Claims by Providing Excellent Customer Service
  written by James W. Saxton, Esquire
  Click Here to Order.

• Five Star Customer Service: A Step-by-Step Guide for Physician
  Practices, written by James W. Saxton, Esquire, Maggie Finkelstein,
  Esquire. HCPro, Inc. 
  Click Here to Order.
  
  
   

• The Top 15 Policies and Procedures to Reduce Liability For Physician Practices, written by James W. Saxton, Esquire, Maggie Finkelstein, Esquire and Patricia M. Kearney, RN, MPA, ARM. HCPro, Inc. 
  Click Here to Order.
  
  
   

• Enabling Patient Involvement without Increasing Liability Risks - Partnering with Patients to Reduce Medical Errors, 2003, American Hospital Association - written by James W. Saxton, Esquire and Maggie Finkelstein, Esquire
  
   
• Chapter in AHLE Alternative Risk Financing Guidebook: Loss Control Implications, written by James W. Saxton, Esquire, Maggie Finkelstein, Esquire and Patricia M. Kearney, RN, MPA, ARM
   
• Saxton, James and Leaman, MD, Thomas; Managed Care Success: Reducing Risk while Increasing Patient Satisfaction; 1998; Aspen Publishers, Inc.
   
• Leaman, MD, Thomas and Saxton, James; Preventing Malpractice The Co-active Solution; 1993; Plenum Publishing Company, New York, NY
   

In keeping with Stevens & Lee's loss control efforts, we have partnered with HCPro to create a risk reduction resource which can be accessed at www.hcpro.com.